G6 Hospitality, parent company of the Motel 6 and Studio 6 brands, has launched its new 24/7 customer support service exclusively for guests, effective Aug. 1. This service expands the previous 18-hour support window to round-the-clock availability via phone, email and social media channels.
Guests with urgent (SOS) queries can reach the dedicated support team at any time by calling 1-800-557-3435, emailing [email protected] or direct messaging through G6’s official social media channels. All escalations from phone, email and social media tagging will be addressed promptly by trained customer service professionals.
“Extending our customer support to operate 24 hours a day, seven days a week allows us to provide assistance to guests whenever needed, particularly during the current peak travel season,” said Sonal Sinha, CEO, G6 Hospitality. “This service is specifically designed to support guests throughout their stay.”
The 24/7 guest support service complements G6 Hospitality’s ongoing investments in technology and service innovation. The company recently launched its AI-powered My6 app, which delivers a faster, more personalized booking experience and has already driven a 14% year-over-year increase in direct bookings.
