At HITEC 2025 in Indianapolis, new products were showcased and new partnerships were formed. Hotel Business has compiled a roundup of some of them.
RMS unveils new booking engine
RMS has launched its next-generation booking engine, delivering a faster, cleaner and more intuitive experience to boost direct bookings and meet modern guest expectations.
The solution was built with a mobile-first, ultra-responsive design that makes booking seamless across all devices. With fewer clicks and faster load times, guests can navigate the reservation process with ease, whether they’re booking from a laptop or smartphone.
The new platform also lays the foundation for AI-driven guest journeys. Properties can plug in chatbots across their website, WhatsApp, Facebook Messenger or other channels to handle inquiries, apply discounts and process payments.
The booking journey now starts with richer room details. Each listing highlights its top three attributes, such as an ocean view or king-size bed, directly in the search results, and with RMS Pay fully integrated and native to the booking engine, guests complete transactions without being redirected.
Mews adds point-of-sale to its hospitality cloud
Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests.
With Mews POS now fully embedded with Mews Payments, it means digital ordering of food and beverage (F&B) transactions can use the same payment processing platform as all other transactions within the guest journey, including upgrades and bill settlement. The solution is also unique for its international presence, as it is available in 16 countries.
Additional benefits include fee unification across all PMS and POS transactions, as well as consolidated payouts. It also allows for complete payment reporting directly within Mews Operations without any need to manually import or export data. This translates into significant time savings because properties only need to deal with a single provider, and all reporting is unified. It also removes the need for additional Know Your Customer (KYC) checks, saving further time during implementation.
LG debuts Pro:Centric+
LG Electronics has introduced Pro:Centric+, the next generation of its Pro:Centric hotel TV platform that turns in-room displays into powerful business tools. Pro:Centric+ enables easy and seamless integration of third-party services and simplifies installation and management—requiring far less technical expertise.
Unlike supervisory apps that sit atop traditional platforms, Pro:Centric+ allows for multiple third-party services to run natively within the system. Once vetted by LG, services can operate independently but harmoniously, opening new possibilities for operational efficiency, guest engagement and cost savings.
Examples of services that can be integrated onto the Pro:Centric+ platform include energy management, where the Pro:Centric device is aware of the guestroom status and manages the temperature based on the status to improve energy savings; client-side advertising insertion where the service dynamically inserts advertising into the linear content for monetization; casting services like Google Cast or AirPlay; location services where the Pro:Centric devices are location aware and can aide in asset tracking like luggage and service carts; and WiFi monitoring where the Pro:Centric devices continuously monitor the guest network within each room to proactively identify problems.
Zucchetti North America launches Lybra Assistant in North America
Zucchetti North America has introduced Lybra Assistant, its next-generation revenue management system (RMS), to the North American market. The platform combines real-time demand data, advanced machine learning and a user-friendly interface to deliver actionable insights, automated rate recommendations and complete control over hotels’ revenue strategy.
Lybra Assistant is a leading RMS in Europe with more than 1,600 hotels already using the system, with many clients experiencing up to 17% RevPAR increases within six months of implementation and saved up to 1,000 hours of manual work per year, according to the company.
The Lybra Assistant algorithm also analyzes millions of flight searches (obtained from integrations with leading metasearch booking channels) and booking pace to anticipate future demand from key feeder markets before it materializes. This enables proactive engagement with potential guests in high-demand feeder markets before it becomes apparent to competitors.
Vingcard unveils new unified approach
Vingcard, an Assa Abloy company, has unveiled its expanded range of solutions which shows how the industry is transitioning towards modular technologies that are capable of functioning as part of a fully integrated tech stack delivering heightened efficiency, personalization and service quality.
Vingcard’s solution portfolio now features several distinct categories that are each tailored to specific hotel operational needs. Each category also includes solutions that can either be integrated with a property’s other technologies or serve as a standalone platform, with customization options available that can seamlessly align with specific business needs:
- Access management: Utilizing the latest advances in cloud technology to provide a highly flexible and scalable system able to receive automatic software and encryption updates against unauthorized room entry threats. Future-ready solutions also feature Mobile Access compatibility with personal device digital wallets.
- Asset tracking: With location-enabled functionality, hotel staff can now instantly determine the precise real-time location of equipment, amenity rentals, F&B items and more, minimizing the risk of theft or loss. The same technology can also be deployed to equip employees with location-based alert devices to ensure rapid assistance during an emergency.
- Energy & guestroom management: Smart devices such as thermostats, lighting and occupancy sensors ensure that hoteliers can automatically minimize utility costs while maintaining a welcoming guestroom environment. Vingcard has launched a new cloud-native energy management infrastructure that leverages existing WiFi infrastructure to make deployment both easy and at low cost.
- Networks & connectivity: From WLAN access points and gateway devices to satellite authentication and the latest in Passpoint technology, properties can now design and deploy an internet experience that always lives up to guest expectations.
- Cloud & middleware: In addition to access management, Vingcard’s cloud technology expertise also extends to providing advanced integration hub software that leverages the cloud to create a seamless and easily managed ecosystem of disparate solutions. Examples include guestroom entertainment platforms, PBX systems, PMS solutions, elevator controls and energy management devices.
- Operations management: Vingcard’s task management technology can be leveraged to change a room’s status, charge minibar purchases, enter claims, report issues or lost items and more.
Infor partners with Plusgrade
Infor has formed a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade, the provider of ancillary revenue solutions. This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by integrating Plusgrade’s upsell technology into the core guest journey.
The Infor–Plusgrade partnership provides hoteliers with an intelligent, automated platform to monetize high-demand offerings such as premium room upgrades, flexible stay options, in-room extras and curated experiences—all without adding operational burden to front-line staff.
“With this preferred partnership, we’re giving hotels the power to unlock revenue that’s been hiding in plain sight,” said Alan Young, VP, hospitality strategy, Infor. “Plusgrade brings a new level of sophistication to upselling. Combined with Infor HMS’s deep operational capabilities, our customers can now activate highly targeted, high-margin offers that enhance the guest experience while optimizing their bottom line.”
Silverware Pay launched
Silverware has introduced Silverware Pay, an embedded payment-processing solution that’s integrated into the company’s point-of-sale ecosystem. Silverware Pay enables food-and-beverage staff to manage the entire guest experience from a single handheld device regardless of on-property location or chip-reader type.
Unlike systems with separate ordering tablets and credit-card readers, Silverware Pay consolidates payment processing within the POS, which reduces the need for manual reconciliation and administration. Real-time transaction data and reports support informed decision-making with insights into revenue streams and financial performance as they’re happening.
P3 Hotel Software Introduces P3 Ancillary
P3 Hotel Software has launched the P3 Ancillary module. This add-on for P3 Essential and Custom booking engines integrates ancillary services into one unified reservation system.
P3 Ancillary offers seamless integration with booking systems such as SpaSoft, Easy-Tee, Agilysys, TAC and Premier Software. This integration ensures that hotels and resorts can manage all their services from a single platform, eliminating the need for multiple booking systems and reducing administrative overhead.
