Partner news

This week’s Partner News is highlighted by Duetto, Hotel Effectiveness, ASSA ABLOY Global Solutions, ProfitSword and Cloudbeds being honored at the 2022 Hotel Tech Awards; Unique Vacations Inc. partnering with IDeaS; and Optii Solutions integrating with Maestro PMS. Read about all that and more below.

Among the 2022 Hotel Tech Awards winners…
Duetto, Hotel Effectiveness, ASSA ABLOY Global Solutions, Cloudbeds and ProfitSword all were honored with Hotel Tech Awards, organized by Hotel Tech Report.

The awards rank and evaluate more than 200 of the top hotel technology products worldwide to deliver the ultimate list of best-in-class software products, based on customer feedback, integration compatibility, organizational health, partner network strength and customer support quality.

Among the honorees were:

  • Duetto GameChanger was voted the number-one revenue management system.
  • Hotel Effectiveness’ PerfectLabor, the company’s flagship product, earned the Best Software Award for the fourth consecutive year.
  • ASSA ABLOY Global Solutions’ Mobile Access platform was once again named the Best Mobile Key & Keyless Entry Solution. This is the fourth time and third consecutive year that the company won the award.
  • Cloudbeds was named Best Property Management System and Best Hotel Management Software, ranked second in the Channel Manager category and ranked high in the Top 10 Hotelier’s Choice and 10 Best Places to Work.
  • ProfitSword earned high rankings in Business Intelligence, Best Places to Work and People’s Choice categories.

Unique Vacations Inc. partners with IDeaS
IDeaS has partnered with Unique Vacations Inc. (UVI) to bring the power of automated revenue science to Sandals Resorts and Beaches Resorts properties throughout the Caribbean.

Celebrating its 40th anniversary, Sandals Resorts (Sandals Emerald Bay shown above) will usher in new resort openings in 2022, including a reimagined Sandals Royal Bahamian in Nassau, Bahamas on Jan. 27, followed by Sandals Royal Curacao on April 14 and Sandals Dunn’s River in Ocho Rios, Jamaica, in December.

UVI will switch revenue management system (RMS) providers to go from rules-based recommendations to the enhanced efficiency and profitability of automated decisions with IDeaS G3 RMS, and it will engage with IDeaS Consulting, featuring a world-class team of industry experts, to ensure organization-wide adoption, build user confidence and instill an aligned culture of total revenue performance and profitability.

Optii Solutions integrates with Maestro PMS
Optii Solutions has implemented a two-way integration with Maestro PMS, which will enable existing Maestro users to streamline their housekeeping and provide dynamic alignment between the front- and back-of-house in hospitality properties.

This two-way integration will provide Maestro and Optii customers with an intuitive solution that optimizes labor and cleaning sequences through predictive technology and automation. The integration will connect the front and back-of-house to provide real-time hotel and team management updates on room status, so all guest requests can be answered in a timely fashion and there is full transparency across the teams. The platform optimizes room attendants’ daily cleaning schedules and cleaning sequences so hoteliers can plan faster turnaround times and use predictive AI to create efficient daily operations.

Carlos Lugo named VP/GM, hospitality at Single Digits
Single Digits has appointed Carlos Lugo as VP/GM, hospitality. As an IT executive with more than 20 years’ experience, he has led enterprise-level digital transformations with proven success in global infrastructure planning, capacity/cost projections, financial systems, IT governance, telecom, point of sale systems and digital trends, according to the company.

Most recently, Lugo acted as regional director, global IT at Marriott, where he developed and launched $54 million in annual labor cost savings by pioneering AI-enabled PBX natural language learning offering that will interface with WLANs to enhance guest support and reduce demand on customer support.

Lugo’s leadership is a natural fit as Single Digits seeks to set a new standard for the guest WiFi experience with planned multimillion-dollar investments to build and expand on its 19-year hospitality heritage: Single Digits enables five million daily network users to access connectivity in more than 500,000 rooms in more than 3,000 hotel properties across the globe.

Dawn McGowan joins RealTime Reservation
RealTime Reservation LLC, provider of a centralized inventory management software for resorts and hotels, has added Dawn McGowan as senior account manager, responsible for luxury brands, asset managed hotels and resorts.

The move comes as part of RealTime Reservation continued global expansion into 2022. This past year the company experienced rapid growth and hired new team members in client operations.

In addition, the company introduced new products and integrations, providing digital options to reserve all non-guestroom inventory. From pre-arrival integrations with property management systems to integrations with credit card processing, RealTime Reservation completes the guest journey. It allows hospitality partners to monetize their inventory and collect fees directly to their merchant IDs.