Hotel Effie, a boutique luxury hotel managed by Highgate at Sandestin Golf and Beach Resort, has appointed Osa Mallo as its new spa director.
Mallo oversees Spa Lilliana, featuring 10 treatment rooms, the only co-ed relaxation lounge in the region, private men’s and women’s locker rooms and relaxation areas, a hair and nail salon, and a retail boutique.
“I am excited to be working with Hotel Effie and look forward to helping make Lilliana Spa the premier spa and wellness center on the Emerald Coast,” she said. “Our goal is to provide guests with superior luxury service and exclusive quality treatments. I look forward to connecting with the local community and creating memorable journeys, offerings and retreats that enhance overall well-being.”
She has more than three decades of experience in the luxury wellness and hospitality industry. She spent 18 years working for Mandarin Oriental, Miami, most recently as its senior director of spa and wellness, where she led a team of more than 50 colleagues. She also initiated and actively participated in and contributed to several significant initiatives within the spa segment for Mandarin Oriental Hotel Group, including pre-opening planning and assistance for Mandarin Oriental, Atlanta; participating in major spa renovations, working closely with the design to focus on operational functions; conversion of underutilized retail space to a hair salon; and spearheading renovations to the lobby store, converting it into a profitable outlet.
“We are pleased to welcome Osa Mallo as our new spa director at Hotel Effie,” said Jim Marino, GM, Hotel Effie. “Thanks to her strong problem-solving capabilities, a service-driven mindset and excellent mentoring skills, she will be focused on driving revenue and profitability through continuous enhancement of the guest experience and long-term client retention.”
As the spa director for Hotel Effie, Mallo is focused on the daily operations of Spa Lilliana. She oversees all aspects of the 10-treatment room spa, salon and retail boutique, including finances, operations, experiences and marketing.
