Germantown, TN-based McNeill Hotel Company (MHC) has promoted Jesse Kremer from regional director, operations to the new position of VP, hotel operations.
In his new role, Kremer leads the regional directors and hotel teams to achieve a balanced scorecard, focusing on associate satisfaction, guest satisfaction, brand initiatives, financial success and owner relations, the company reports. He also works closely with the VPs of other disciplines within MHC to ensure continuity in service excellence for both internal customers and ownership groups.
With more than 30 years of experience in the hospitality industry, he began his career while studying hotel/restaurant management at the American Institute of Commerce in Davenport, IA. After graduation, he quickly rose through the ranks, taking on GM and regional director roles at Tharaldson Enterprises, TMI Hospitality, Aimbridge, and, later, Hawkeye Hotels, before joining McNeill.
“This is a well-deserved promotion,” said Travis Murray, EVP, operations, MHC. “Since joining McNeill Hotel Company in February 2022 as regional director, operations, Jesse has played a key role in supporting our teams and driving operational excellence. His extensive experience and leadership skills have made a lasting impact on our organization. We look forward to his future contributions to our guest experience, team member development, community involvement and owner relationships.”
Kremer added, “I feel privileged to have been able to serve so many years in this wonderful industry and know that I have found a true home here with the McNeill family. I look forward to supporting Travis and our executive team in every way possible as we chart our future path, innovating and being responsive to owner needs, while staying true to the mission and culture that has earned McNeill so much respect in our industry.”
