Extended Stay America has launched Client Connect, the first business travel program designed exclusively for extended-stay business travelers. The new program brings together the company’s comprehensive suite of business travel services under one unified program, offering personalized partnerships, competitive rates and streamlined booking solutions.
“As the leader in extended stay for more than 30 years, we’ve built our success on truly connecting with our clients and understanding their unique needs and challenges,” said Kelly Poling, chief commercial officer, Extended Stay America. “Our clients tell us that what sets Extended Stay America apart is the high-touch service our team provides to travel planners and the genuine care we provide to guests. Client Connect formalizes that relationship-first approach, bringing together our collective services under one dedicated program that deepens our partnership with travel managers and business travelers.”
Client Connect was developed in response to the distinct needs of business travelers requiring accommodations for weeks or months. Unlike traditional business travel programs focused on shorter-term stays, Client Connect offers solutions tailored to construction crews, traveling nurses, military personnel and other professionals with extended stay requirements, according to the company.
The program provides dedicated account management, affordable rates with increased savings on longer stays and flexible policies, including easy stay extensions. Client Connect also features streamlined booking through a business-friendly website and mobile app, plus a Direct Bill Program that simplifies invoice management and payment processing for business travel managers.
“As the leader in the extended-stay space, we know our clients need more than just accommodations—they need a true partner who understands their business challenges and provides proactive solutions that keep their teams productive and comfortable,” said Tim Horan, group VP, Extended Stay America. “Client Connect delivers exactly that with cost-effective solutions, policies and client-focused support that makes managing longer stays easier.”
Client Connect leverages Extended Stay America’s nationwide network of more than 700 locations, each featuring amenities designed for longer stays, including fully equipped kitchens, fully-furnished suites, free WiFi, free breakfast, onsite guest laundry for select properties and pet-friendly accommodations.
The program is available immediately to business clients and will serve as the foundation for even more new enhancements currently in development that will further expand Client Connect’s value for extended-stay travelers and planners.
