EHVA.ai has partnered with Stayntouch to its AI reservations agent directly into the Stayntouch ecosystem, giving hotels a purpose-built solution to capture and convert voice bookings without relying on additional front desk staff or an outsourced central reservations service (CRES), according to the companies.
Phone reservations remain one of the highest-value booking channels in hospitality, particularly for guests making complex or high-rate decisions. Yet for many properties, that channel is also one of the most expensive to staff and the most vulnerable to dropped calls, long hold times and off-brand service experiences. Hotels routing calls to a CRES carry one of the more significant recurring operating expenses on their books, often without meaningful visibility into conversion rates or the quality of guest interactions. EHVA was built to close that gap.
“Today’s guests expect fast, frictionless service, even when they pick up the phone,” said Reid Webster, VP, partnerships and strategic accounts, Stayntouch. “With EHVA.ai integrated into Stayntouch PMS, hotels can deliver immediate, personalized booking experiences on every call, without hold times or handoffs, while maintaining full control of their brand experience. This partnership extends our commitment to giving hotels modern, flexible tools that enhance both operations and the guest journey.”
Jeffrey Schaffer, chief revenue officer, EHVA.ai, added, “Hotels are losing bookings every day to unanswered calls and overloaded reservation lines. The properties relying on outsourced CRES contracts are paying a premium for coverage without getting the guest experience they’re paying for. AI can now close that gap at a fraction of the cost, and that is exactly what this partnership with Stayntouch delivers.”
EHVA’s AI voice agent picks up every inbound call immediately, engages the guest in a natural, human-sounding conversation, presents live availability and pricing, and confirms the reservation before the call ends, the company reports. Beyond new reservations, EHVA handles existing booking inquiries, modifications and cancellations, and escalates to a live team member whenever the situation calls for it.
