Canary Technologies has been chosen by Aimbridge Hospitality to enhance guest and associate experiences through Canary’s Digital Tipping solution.
The tipping solution allows guests to tip hotel staff using their mobile devices, removing the need for cash. The platform not only elevates the guest experience but also streamlines the tipping process, enhances employee satisfaction and improves staff retention, according to the company. It also integrates with core HR systems to eliminate administrative overhead, automating processes like user management and payroll to ensure tips go directly into employees’ paychecks.
“Aimbridge Hospitality is committed to delivering exceptional guest experiences while also supporting the hardworking staff who make memorable stays possible,” said Conrad Riddle, VP, HR shared services, Aimbridge Hospitality. “Canary’s Digital Tipping solution creates a win-win for guests and staff—giving guests an easy way to show appreciation while increasing job satisfaction. Digital tipping has been shown to boost guest satisfaction scores and improve staff retention, reinforcing our commitment to both service excellence and employee well-being.”
According to Canary, hotels leveraging the tipping solution have seen guest satisfaction scores increase by 5%-10% and staff turnover decrease by up to 75%. With no app downloads required, guests can tip using their preferred digital payment methods.
“We’re proud to partner with Aimbridge Hospitality to bring Digital Tipping to their portfolio, providing an easy and impactful way for guests to show appreciation,” said David Chang, strategic accounts executive, Canary Technologies. “By increasing staff morale and reducing turnover, Canary’s Digital Tipping enables hotels to retain top talent and deliver exceptional service.”
