Unifocus has been awarded the title of the “World’s Best Workforce Management Solutions Provider” for 2023 by the World Travel Tech Awards. The company is also celebrating its 25th anniversary.
“With a quarter-century of pioneering workforce management technology and counting, our commitment to innovation ensures that our tools set the industry benchmark,” said Moneesh Arora, CEO, Unifocus. “We’re honored to receive the title of industry leader in workforce management technology from the World Travel Tech Awards. This recognition is a testament to the dedication of our exceptional team, whose relentless efforts bring our vision to life.”
The awards were established to annually celebrate excellence in travel technology. The winners for 2023 were revealed during an event at Atlantis The Royal in Dubai in October. The honor was determined through votes cast by travel professionals, media leaders and consumers worldwide.
Founded in 1998, a landmark year in technological evolution, the company emerged with a vision to revolutionize hotel businesses through cutting-edge technology. That year saw the birth of giants like Google, crucial legislation like the DMCA fostering e-commerce growth, the establishment of vital WiFi standards, the rise of MP3 players and ambitious space endeavors like NASA’s Mars Climate Orbiter. These milestones underline the spirit of innovation and progress that characterized the era.
That same year, Unifocus introduced the first-ever hotel labor management system, revolutionizing labor management for the hospitality sector. Unifocus’ early innovations include automating scheduling, accommodating employee preferences for time off, and much more.
“Reflecting on the early days of Unifocus, we envisioned a future where technology would optimize hotel businesses,” said Mark Heymann, founder, Unifocus. “Twenty-five years ago, we pioneered technology that accurately predicts occupancy and aligns it with staffing levels—an early form of machine learning. Today, as AI evolves, Unifocus continues to optimize hotel operations from ShiftGenius to streamlined and dynamic housekeeping tasks, all working together to enhance the guest experience.”
