Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, has partnered with hospitality management platform Cloudbeds. The partnership will provide joint customers with the ability to leverage Cloudbeds’ property management software (PMS) and Think Simplicity’s full-service cloud communications system seamlessly.
By integrating with the PMS solution, Think Simplicity gains exposure to a broader independent brand hotel category. Cloudbeds’ customers will have the option to streamline front desk operations such as viewing a guest’s name when they call the front desk, setting voicemail options for extensions, providing housekeeping codes and calling accounting for billing room calls.
“The integration of the hotel phone system and a PMS is a necessity for streamlining operations, easing front desk workflow tasks, retaining client data and providing accurate call records,” said Alexander J. Perovich, cofounder, Think Simplicity. “As a result, various operations can be performed by the reception staff directly within the PMS. We look forward to offering our clients an integrated PMS/phone system solution.”
Sebastien Leitner, VP of strategic partnerships, Cloudbeds, said, “We work with thousands of lodging businesses around the globe that each have their own unique setup and needs, but one constant is the need for systems that work together to help streamline and enhance operations. Think Simplicity is a trusted cloud service, offering one of the most comprehensive and fully supported phone systems available today. Through this partnership, lodging businesses can easily access Think Simplicity’s solutions in the Cloudbeds Marketplace and build a tech stack tailored to their needs.”