The Staffing Agency has launched The Hotel Agency, a dedicated recruiting division built for hotel ownership groups, operators and management.
Hotels enter 2026 grappling with record turnover, rising labor costs and the most acute talent scarcity the industry has seen in decades. For owners and investors, these labor dynamics are no longer just an operational challenge—they directly impact margins, guest experience and asset performance. Persistent vacancies over time, dependency and hiring delays quietly erode EBITDA across portfolios. The Hotel Agency formalizes more than 14 years of hotel search work previously serviced through The Chef Agency and responds directly to accelerating demand from brands seeking partners who understand hotel operations from the inside, the company reports.
“Hotels have been asking for a search partner who understands the realities on property,” said Steven Kamali, CEO, The Staffing Agency. “The Hotel Agency is built around a simple idea that hotel operators shouldn’t have to rebuild their hiring infrastructure property by property, it should work at the portfolio level.”
The firm is staffed entirely by former hoteliers—operators, culinary leaders, rooms executives and department heads.
The group enters the market with:
- A vetted pipeline of 350,000+ hospitality professionals
- 1,000+ hotel and restaurant groups already served nationwide
- Dedicated recruiting capabilities for hourly roles through executive leadership
“It’s a portfolio level talent acquisition model designed for hotel operators with multiple properties. It replaces episodic agency use with predictable, centralized approach to hiring,” said John Rothstein, chief commercial officer, The Staffing Agency.
“We’re seeing management companies centralize hiring the same way they did for revenue management and procurement. This is less about filling jobs and more about stabilizing operations,” added Kamali.
