This sponsored content is provided by eTip
By Nicolas Cassis, CEO/founder, eTip
What benefits do digital tipping platforms offer to hotel owners and operators?
The biggest issue facing hospitality today is retention, retention, retention. Attracting and retaining qualified staff affects a hotel’s ability to operate and continue delivering exceptional guest experiences, as well as the monetary cost of each lost employee. eTip provides financial solutions that boost morale via guest feedback and help retain staff with increased earnings. Our customers have experienced a 30% increase in monthly staff retention.
How does eTip enhance the guest experience?
It’s simple: Tipping is a part of hospitality, but as we move towards a cashless society, guests not only feel guilty for not having physical cash on them, but they have grown to expect digital experiences throughout their stay. We surveyed more than 1,000 guests, and 90% said they’d tip digitally again, given the choice, due to the convenience of the experience, how easy using eTip was and the ability to tip team members who are often behind the scenes and get overlooked. Enabling digital tipping enhances guests’ experiences with a property and its staff while making them feel more connected during their stay.
How does eTip integrate with existing hotel technologies?
Our solution integrates seamlessly with hotels of all shapes and sizes thanks to our product and technology features. For tipping enablement, we provide a range of collateral to enable tipping at a location, such as business cards for bellhops, tent cards for housekeeping, posters for the front desk, QR codes for in-room televisions and unique links for post-stay guest emails. We are the most customizable solution on the market and have a solution for all hotels. For existing software integrations, eTip has connections with major payroll and HR software (e.g., Oracle Cloud, Amadeus, UKG and ADP), which removes all the heavy lifting regarding tip assignments, shift/room management and tip payouts.