Stayntouch’s PMS has been upgraded to Gen-2 architecture, designed to handle peak demand more efficiently and scale seamlessly as a property grows. Hotels now experience a 30%–35% performance increase, with average update and fix resolution times reduced by 50%, keeping operations seamless and hotels focused on their guests.
“Over the past decade, we’ve earned a reputation for delivering value to our customers through continuous product improvements,” said Prabol Bhandari, chief technology officer, Stayntouch. “Our hotel customers trust us to give them an edge by providing the performance, insights and innovation they need to stay ahead while avoiding disruptions to their operations. With our enhanced Gen-2 platform and AI-driven tools, we make it easier to run operations smoothly, respond to guests in real time and keep every update seamless. By combining speed, reliability and intelligence, we help hotels stay ahead and lead with confidence.”
Other key enhancements to the platform include:
- AI-driven development: AI tools enable Stayntouch developers to work more efficiently, delivering more enhancements, improving code quality and ensuring stronger system stability and reliability on the Gen-2 platform, which runs on AWS EKS clusters.
- Data & reporting enhancements: The company has enhanced its reporting infrastructure to deliver faster and more accurate insights across all hotel operations, helping hotels make sharper data-driven decisions. These improvements allow hoteliers to access critical metrics almost instantly, from occupancy and revenue trends to housekeeping and guest service performance, all without affecting the speed or reliability of the live PMS.
- Continued security performance: Stayntouch keeps hotel and guest data safe with rigorous compliance standards, including PCI Level 1 certification. Strong security underpins reliable performance, giving hoteliers confidence in a system they can trust every day.
