InnSpire has partnered with Privada Stays to upgrade the guest experience at its flagship property in Aruba. With 97% of all Privada guests opting for online check-in, the collaboration marks a major leap toward a fully digital-first, contactless stay.
With the opening of its Eagle Hotel property in December 2024, Privada Stays is expanding its concept with 56 rooms, set to grow to 100 rooms by 2027. The hotel blends elements of vacation rentals with the amenities and service level of traditional hotels, offering each room its own private pool.
At the heart of this seamless guest experience is the customized mobile app by InnSpire, which powers the contactless guest journey from reservation to departure. Privada Stays has seamlessly integrated the app into all aspects of guest services, offering features that streamline check-in, room access and communication.
Mobile Key functionality allows guests to go directly to their room and access it using a secure digital key available through the app, eliminating the need for physical keys or keycards. This is made possible through integrations with Privada’s electronic lock system, as well as the existing property management system (PMS).
“We wanted to create a truly digital-first, contactless experience for our guests, one that is efficient and seamless, while still maintaining the personal touches that make staying at Privada Stays unique,” said Gillian Lejuez, COO, Privada Stays. “Partnering with InnSpire has been key to bringing this vision to life. The app’s AI-powered guest concierge and fully integrated tech-stack have allowed us to automate almost all of our back-office processes, creating an exceptional guest experience while greatly improving our operational efficiency.”
InnSpire’s app at Privada Stays is powered by AI tools that help automate communication, with an AI-powered guest concierge with chat functionality that answers common questions, ensuring guests receive timely and accurate responses. This platform is continuously learning, improving the communication experience over time. In cases where a human touch is needed, staff can easily step in to assist. Other features include the ability to place room service orders, late checkout requests and even decoration packages for special occasions. Guests also have access to a recommendation guide that highlights local attractions and events, directly integrated with Privada’s proprietary website.
The hotel’s housekeeping team is also digital-first, updating the system via their mobile devices, enabling guests to monitor room status on the InnSpire app. Guests are notified when their room is ready, and they have the option to self-check-in or be assisted by a team member. This ensures a smooth and flexible check-in experience, allowing most guests to access their rooms before the published check-in time.
“The fact that 97% of Privada Stays guests are embracing mobile check-in is astounding—and speaks volumes about the demand for frictionless travel experiences,” said Martin Chevalley, CEO/cofounder, InnSpire. “This partnership exemplifies how smart technology can not only enhance guest convenience but also transform hotel operations. We are thrilled to be part of this industry-leading initiative and look forward to shaping the future of hospitality together.
Previously, due to manual check-ins, Privada Stays was unable to accept same-day reservations. However, the shift to a fully automated system, powered by InnSpire, has made this possible. Privada Stays is now able to accept same-day bookings, opening up new revenue streams for the property.
In addition to the contactless features, the app also collects arrival and departure flight information from guests. This allows the hotel to anticipate guest arrivals and ensure that staff is ready to greet them upon arrival, while also optimizing housekeeping and other services based on departure schedules. Guest feedback has been overwhelmingly positive, with guests praising the app’s user-friendly interface and the overall seamless experience.
Looking ahead, Privada Stays plans to add F&B facilities by 2026 and is working toward incorporating in-app reservations for dining and other services.
