Partner news

This week’s Partner News is highlighted by the forthcoming Sunseeker Resort Charlotte Harbor implementing Maestro PMS when it opens next year; myDigitalOffice making the Inc. 5000 list; Outrigger appointing two executives to its Hawaii Vacation Condos division; and more.

Florida resort to open in 2023 with Maestro PMS
When the Sunseeker Resort Charlotte Harbor in Port Charlotte, FL, opens in 2023, Maestro PMS will manage all needs of its guests from booking to checkout and beyond.

The 785-room resort (including 189 Signature Sunsuites) will occupy more than 22 waterfront acres adjacent to the Peace River on Florida’s Gulf Coast. Maestro will equip the luxury resort with operations modules to streamline Front Office, Activities, Spa, Memberships and Marina, as well as mobile modules to support Online Pre-registration, Spa intake forms and the Spa Provider Schedule.

Sunseeker Resort Charlotte Harbor is the first resort property of Sunseeker Resorts, a wholly owned subsidiary of Allegiant Travel Company. When the property opens, Maestro PMS will have interfaces to 21 peripheral property technologies, including GDS, Revenue Management, Sales and Catering, Point of Sale (F&B, retail, golf), Parking (gates, valet), Guest Services Requests, Door Locks, Energy Management, PBX/Voice Mail/Call Accounting, In-Room Entertainment, High Speed Internet Access, Housekeeping, Credit Card, Guest Surveys, Kiosk, Mobile App and Back Office Accounting.

myDigitalOffice makes Inc. 5000 list
myDigitalOffice (MDO), a hotel performance management platform, has ranked on the annual Inc. 5000 List, which highlights the fastest-growing private companies in America. Following a three-year run where the company grew by more than 1,000%, MDO came in at No. 608 overall, and is the sixth-fastest-growing private company in all of travel and hospitality.

“The accomplishment of building one of the fastest-growing companies in the U.S, especially in light of the economic headwinds that continue to impact our industry, is a testament to our team’s dedication and the resiliency of our amazing customers,” said Ali Moloo, founder/CEO, MDO. “We are honored to be part of this list of innovative companies, and I congratulate the entire myDigitalOffice family on this momentous achievement.”

Over the past few years, MDO has continued to expand within forward-thinking REITs, global hospitality brands and hotel owner & operator groups such as Highgate, Hotel Equities, Commonwealth and others.

Outrigger appoints leaders to Hawaii Vacation Condos division
Outrigger has made two leadership appointments to its Hawaii Vacation Condos division, Carly Clement as VP operations – Hawaii Vacation Condos and Cynde Vannatta as general manager of Royal Sea Cliff by Outrigger.

Clement will lead the strategic vision and effective operations of Outrigger’s Hawaii Vacations Condominium division with a focus on excellence in guest satisfaction, high-product quality and service standards, facilities maintenance and excellence in safety and security practices. She will implement business strategies that retain existing owners and attract new owners and interact with boards of director and rental advisory committees to ensure effective collaboration.

Clement was most recently general manager at the Lotus Honolulu/Hotel Renew. She joined Outrigger in 2019 as resort manager at the Outrigger Reef Waikiki Beach and in 2021, she was promoted to general manager at the Outrigger Waikiki Beach Resort. Before Outrigger, Clement’s work experience included director of rooms at a Hyatt in California and also at The Modern Honolulu. Management roles on the condo/vacation rental front included the Resort at Squaw Creek in North Lake Tahoe, Four Seasons Resort Hualalai and The Westin Princeville Ocean Resort Villas.

Vannatta will ensure operations at Royal Sea Cliff by Outrigger are effectively managed, working closely with on-site departments and with corporate support to create and maintain maximum profitability, customer satisfaction levels, product quality, service standards, facility maintenance and workplace harmony and ensure safety practices are in place to Outrigger standards. Vannatta will collaborate with the homeowner board of directors, Wyndham timeshare representatives, property homeowners and rental owners and actively promote the resort as a caring and supportive corporate citizen in all local community activities.

Vannatta comes to Outrigger from Marriott Vacation Club, where she was marketing manager for the Waikoloa Ocean Club. She is very familiar with Royal Sea Cliff having been team leader/marketing coordinator, under the Wyndham flag, for the resort. She also has experience with the Shell Vacations Club brand as regional director of support services for Hawaii, support services manager for Hawaii Island and contract processor and verification loan officer.

ISHP supports AHLA’s efforts to combat human trafficking
The International Society of Hospitality Purchasers (ISHP) voted to support the AHLA’s No Room for Trafficking program according to Carl Long, president of ISHP and principal/SVP of Purchasing Management International.

“Human trafficking is a horrific practice that ISHP is uniquely positioned to fight,” Long said. “Our members can combat trafficking of labor in the supply chain as well as educate our clients about how they can train their staff to recognize trafficking at their properties. That’s why we are so steadfast in our commitment to join with AHLA in this fight.”

ISHP will launch this initiative at the return of its annual reception on Nov. 12, prior to the BDNY 2022 trade show VIP kickoff party. The event, which will be held at 583 Park Ave. in Manhattan. Nicole Oren, VP of ISHP and principal/executive director of projects, BrayWhaler, is heading the event and has received strong support from vendors across the industry recognizing the need to support this effort.

KSL Resorts expands partnership with UniFocus
UniFocus, the leading provider of workforce management systems, has expanded its role as the official provider of fully automated labor management and time and attendance platforms for KSL Resorts. A full-service hospitality company that manages destination resorts, hotels and high adventure experiences across the country, KSL Resorts utilizes UniFocus technology as a brand standard for new property acquisitions, ensuring continuous high-quality service and effective use of staff time across its growing portfolio.

Leveraging a 15-year partnership with KSL Resorts, whose resorts offer spa, golf, tennis, ski and beach locations, UniFocus workforce solutions currently service Vespera Resort on Pismo Beach, CA; Sheraton San Diego Hotel & Marina and Blue Mountain Resort in Palmerton, PA, and remains a priority for new KSL Resorts-managed properties.

The UniFocus Labor Management suite leverages a range of intelligent algorithms to predict the rise and drop in service demand which can fluctuate on an hourly basis, which can lead to a lapse in service quality if departments are not sufficiently staffed at the appropriate times. Using the UniFocus Labor Management solution, KSL Resorts properties benefit from intelligent scheduling automation ensuring that staff are assigned to the shifts and service areas where they are needed most. This not only leads to more responsive operations that can accommodate sudden service demand rises using a hotel’s existing staff resources, but also results in increased employee satisfaction and loyalty by providing them with the effective support they need.