Partner news

This week’s Partner News is highlighted by The Indigo Road Hospitality Group leveraging Stayntouch’s PMS at two of its properties; Terrie O’Hanlon joining Agilysys as chief marketing officer; and UniFocus adding two hospitality veterans to its advisory board. Read about all that and more below.

The Indigo Road Hospitality Group leverages Stayntouch’s PMS
Stayntouch has partnered with The Indigo Road Hospitality Group, a full-service hospitality management company, to power two boutique properties, Historic Park Inn Hotel in Mason City, IA, and The Skyline Lodge in Highlands, NC, with a flexible mobile PMS.

Indigo Road chose Stayntouch’s flexible and easy-to-use PMS to facilitate seamless integrations across its tech stack, providing an organic hospitality experience for guests. The company also benefits from a platform that empowers guests with a choice at check-in: from fully mobile and contactless, to a high-touch experience with an agent untethered from the front desk.

“If we do our jobs well, all of our guests should leave the property feeling genuinely welcomed, appreciated and understood,” said Scott Neslage, director, lodging operations, The Indigo Road Hospitality Group. “But, for that to happen, our technology has to work seamlessly in the background to support our staff and promote these positive interactions. Here, Stayntouch really excels. The user interface is super clean and very easy to use, and allows our staff to keep their focus on their guests rather than buried in a screen. Additionally, one of the unknowns when starting a new relationship with a tech vendor is support. With Stayntouch, the people supporting the product, from implementation onward, are absolutely fantastic and have taken our specific business goals as their own.”

Agilysys taps Terrie O’Hanlon as chief marketing officer
Agilysys Inc. has hired Terrie O’Hanlon as its chief marketing officer (CMO). In this newly created role, she will focus on amplifying the company’s global market presence and driving revenue growth through global marketing initiatives.

O’Hanlon brings more than 25 years of executive-level marketing experience. She most recently served as CMO for GreyOrange, an artificial intelligence (AI)-informed software and robotics company in the supply chain market. Prior to that, she served as CMO at DefenseStorm, which provides a Software-as-a-Service (SaaS) platform delivering cybersecurity and cybercompliance for regional and community banks and credit unions.

O’Hanlon has extensive experience building marketing teams with a focus on brand development, positioning, solution marketing, corporate marketing, partner marketing, sales enablement, demand generation and influencer relations, the company reports. She is based in Agilysys’ Alpharetta, GA, office.

UniFocus taps hospitality veterans for advisory board
UniFocus has added two industry professionals to its advisory board with the appointments of Patrick Volz and Mary Jo Dolasinski. The pair bring more than 40 years of combined hospitality market expertise.

With a career in hospitality spanning more than 25 years, Volz brings a wealth of high-value expertise after serving in several leadership roles where he leveraged his in-depth knowledge of finance and operations to drive organizational growth This includes serving as president/COO of BRE Hotels and Resorts, CFO – Americas for Hilton, EVP/CFO for the National Restaurant Association and principal for The Blackstone Group.

With Dolasinski’s addition to its board, UniFocus is able to tap into her decades of proven proficiency in talent development and leadership training, according to the company. An assistant professor of hospitality leadership at DePaul University, her unique skillset has seen her achieve sustained success for several organizations throughout the span of her career. This includes her time serving as VP, corporate events and VP, talent and learning for White Lodging Services.

Watermark Hotel selects Think Simplicity
Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, has revealed that the Watermark Hotel in Tysons, VA, has selected its turnkey communication solution.

Think Simplicity provides cloud telecommunication innovations to help customers nationwide communicate freely and effortlessly, at a lower cost than traditional PBXs. The Watermark Hotel, one of many hotels run by B.F. Saul Company Hospitality Group, selected Think Simplicity for its key features and benefits.

The hotel found Think Simplicity’s seamless interface, interactive voice response, customer service and quality telephones to be key to selecting its solution. Additionally, as updates and innovations occur, the hotel can immediately take advantage of them without the hassle of involving multiple vendors or scheduling maintenance calls.

Regardless of which feature or bundle is selected, Think Simplicity helps hotels save on MRC. Its hosted communication solution helps hoteliers see an immediate improvement due to its scalable, reliable and centrally hosted system. Hosted telephony provides less up-front costs and up to a 36% savings on telco costs with all charges provided in a fixed monthly invoice.

Morongo Casino Resort & Spa adds Volara-powered Google Nest Hubs
Morongo Casino Resort & Spa in Cabazon, CA, has added Google Nest Hubs powered by Volara in its guestrooms.

Rather than picking up the phone to call room service or request a forgotten amenity at the front desk, guests can speak commands to the Google Nest Hub to get whatever they need with minimal staff interaction.

Volara’s integration with the Amadeus Service Optimization Solution extends the contactless guest experience with item and service requests being seamlessly routed to the appropriate department for fulfillment of each command. Whether guests request an item, a service or recommendations, the highly secure voice technology streamlines all guest communication and gives visitors a way to connect virtually to those who will make their stays exceptional.

Volara’s integration with SONIFI Solutions brings voice control to the guestroom television viewing experience. No longer will guests need to find and touch the remote control or scroll through channels seeking their favorite show. Now they can say things like “turn on the TV” or “tune to ESPN” or “open the guide” and their television will respond appropriately.