Partner news

This week’s Partner News is highlighted by Mattress Concierge replacing more than 2,500 mattresses at Foxwoods Resort Casino, offering a special deal on hotel signage and Staycity Aparthotels implementing IDeaS Optix. Read about all that and more below.

Mattress Concierge replaces 2,600 mattresses at Foxwoods Resort Casino
Mattress Concierge recently completed replacing mattresses for 1,948 hotel rooms, totaling 2,600 mattresses, for Foxwoods Resort Casino in Mashantucket, CT.

Mattress Concierge started work on this project in August 2019 when the resort was making upgrades to The Grand Pequot Tower, which features 23 stories of deluxe rooms and suites. Mattress Concierge also replaced mattresses in The Great Cedar Hotel and The Villas. The 1,700 mattresses were handcrafted, delivered and installed in just two months from purchase order to delivery.

COVID-19 delayed the completion of the project until this September, when Mattress Concierge was able to replace 900 additional mattresses for the 30-floor Fox Tower. This second stage of the project took just six weeks from purchase order to delivery. offers new deals on hotel signage is offering discounts to aid the hospitality industry as it continues to strive toward normalcy amid the pandemic. These deals amount to customers paying 20% less for their signs at checkout.

The company has been one of the few that was able to truly push forward in the midst of the pandemic, using this momentum to push their production and employees to maximum capacity. This has allowed to now give back to their hospitality industry patrons with major discounts.

Effective through Dec. 31, any and all signage orders on will be marked down by 20% at checkout. SignStars members will also receive an additional 5% off and free shipping, giving customers a total of 25% off. This covers all orders through December that ship from now into the next year. As always, the signs are guaranteed to be regulation compliant, with offering a Life-of-the-Building guarantee that replaces faulty signs for free.​​

Staycity Aparthotels implements IDeaS Optix
IDeaS has revealed that Staycity Aparthotels has implemented IDeaS Optix—an advanced reporting and analysis module for IDeaS G3 Revenue Management System (RMS)—at more than 20 of its properties across Europe.

Having used IDeaS to optimize revenue since 2014, Staycity will now leverage Optix to provide greater granularity at an enterprise level as it emerges post-pandemic with the industry’s most customizable revenue analysis BI tool. Optix delivers instant access to rolled up data to recognize multi-property trends and better prioritize time and resources.

IDeaS Optix immediately helped Staycity’s revenue team cut out significant time spent on weekly manual data analysis. Optix will enhance Staycity’s cluster revenue management approach, enabling the organzsation to do more with less as it expands its portfolio.

In just a few months, Optix has become Staycity’s “go-to” revenue-insights tool and “one source of the truth,” elevating its entire commercial team—from revenue to sales to digital—to be more analytical and strategic with customizable, easily shareable reports.

Boykin Management chooses Maestro PMS
Boykin Management, a Cornelius, NC-based independent hotel management company, has adopted the Maestro Cloud property-management system (PMS) at two resorts in Fort Myers Beach, FL.

With technology expertise in managing multi-property mixed-use operations comprised of front desk, condo owner management, work order management and contactless mobile tools, Maestro is enabling these coastal hotels to create a seamless working environment across all departments, making it fluid to onboard new employees and maintain a close relationship with existing workers to improve retention in the long term.

Employees of the Sandpiper Gulf Resort and the Pink Shell Beach Resort have access to powerful online training and staff communications tools, enabling them to help new workers get up to speed quickly and acclimate to the ever-changing demands of travelers. Both properties offer privately owned condos, and Maestro’s flexible and sophisticated PMS suite is providing Boykin Management with everything it needs to manage these mixed-use properties on a single database across their portfolio.

Visual Matrix acquires LodgingControls
Visual Matrix, a hotel PMS software company, has acquired LodgingControls Inc. (LCI), a provider of housekeeping productivity software that allows hoteliers and staff to work smarter, faster and better in meeting their business and guest needs. As a member of the ASG hospitality family, Visual Matrix’s all-encompassing PMS with the LCI integration is set to provide labor-strapped hoteliers with a fully integrated set of tools needed to deliver continued high-service quality, enhanced guest satisfaction and maximum revenue-earning potential.

With the acquisition comes a seamless integration of Visual Matrix technology with LCI’s Mobile Operating Platform (MOP). This housekeeping solution is capable of streamlining tasks and boosting the productivity of staff across a hotel’s operation. LCI serves as the go-to efficiency-enhancing tool for a range of hotel brands including La Quinta Inn & Suites by Wyndham and Clarion Pointe by Choice Hotels. MOP features advanced automated task management providing employees and managers with instant insight into what and when tasks need to be completed.

The MOP housekeeping tool is accessible on any WiFi-enabled device and allows seamless communication between employee teams by allowing staff to instantly create or update tasks related to maintenance, preventative maintenance, guestroom cleaning status, special guest requests and more. MOP remains available as a standalone solution and does integrate with many PMS platforms which will now include Visual Matrix.