Noble House Hotels & Resorts has selected Infor Hospitality Management Solution (HMS) for its property management system (PMS) of record. The organization decided to remove its existing PMS system and fully standardize on the Infor cloud-based platform. Noble House has already completed implementation at 10 properties, with an additional 12 slated for next year.
Infor HMS will serve as the hub of hotel operations for Noble House, providing a holistic technology platform that will connect every aspect of operations to the guest experience, according to the technology company.
“Each of our Noble House properties are meticulously designed to pair boutique local charm with consistent high service and comfort standards,” said James Colee, CEO, Noble House Hotels & Resorts. “By modernizing our software platform and eliminating or reducing manual administrative tasks, our team is able to put more focus on providing exceptional service for our guests. Infor was the right partner for us to standardize back-end business processes across our portfolio because they understand where the industry is going, our plans for the future and our goal to make daily tasks automatic, so we can continue curating authentic experiences for our guests in some of the most popular travel destinations.”
Infor HMS is a fully integrated PMS built for the cloud that uses mobile applications for guest check-in and housekeeping; features automated and customizable reporting capabilities; and includes optional offerings around revenue management, point-of-sale (POS) and business intelligence (BI) tools to support the full range of needs for hospitality organizations around the globe.
“Consistency of back-end operations is the key to success when managing multiple properties that each boast unique experiences and offer different elements for guests’ enjoyment,” said Joe Vargas, SVP/GM, Infor Hospitality. “ Infor Hospitality delivers the tools our customers need to have visibility into key processes and make more confident business decisions in real-time. The hospitality industry is exciting because it is fast-paced, fast-growing and constantly evolving. But with this growth comes competition and data-driven challenges that can only be overcome with modern solutions. Infor’s partnership with Noble House Hotels & Resorts will help the organization continue to evolve, manage rising costs and navigate changing guest demands, while simultaneously supporting its internal teams so they can focus on providing memorable interactions.”
Look for more about Infor’s technology solutions in the January issue of Hotel Business.