Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.
“Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations,” said Alex Alt, EVP/GM, Oracle Hospitality. “From upselling to sales and event management capabilities and hundreds of partner plug-ins, Oracle’s security-first methodology and commitment to long-term cloud investments can help properties meet their financial and operational objectives while maximizing customer satisfaction at every touchpoint.”
Built on the high performance and security of Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS will give Marriott properties the ability to streamline their hotel operations and guest-facing product offerings, while centralizing data across Marriott’s global footprint for better guest insights, planning and customer service, according to the tech company. In tandem, OPERA Cloud Sales and Event Management will allow hoteliers to optimize their event space, from meeting rooms to room blocks and catering.
“Adapting to changing customer needs is essential in our industry,” said Erika Alexander, chief global officer, global operations, Marriott International. “Technology and data platforms like Oracle OPERA Cloud are the backbone of service and empower our associates so they can stay focused on taking great care of our guests.”
Marriott is also optimizing its HR processes and employee experiences with Oracle Fusion Cloud Human Capital Management (HCM) and is scaling its IT with multicloud architectures on OCI and Microsoft Azure.
