Main Street Hospitality has made key appointments to its leadership team with the promotion of Greta Kipp as the new COO; Brian Smith joining as regional director, operations; and Suzi Darre as VP, HR.
Kipp joined the group upon its founding and has held leadership roles in operations, revenue management, sales, marketing, finance and IT. As COO, she will implement strategies to support Main Street’s growth by ensuring that property teams have the resources needed to achieve business goals and that infrastructure is built strategically to support expansion, the company reports.
“As we enter into this exciting growth period, my goal is to set the team up to scale in a way that allows us to be forward-thinking while maintaining operational excellence,” said Kipp. “As COO, my focus is to systematically remove obstacles to productivity and deploy our talent to deliver the best possible guest experience; Straightforward, but impactful.”
Sarah Eustis, founder/CEO, Main Street Hospitality, added, “It’s hard for me to picture a Main Street Hospitality without Greta Kipp. Her ability to see the big picture and communicate clearly about our business will contribute to her success in this key leadership role. It’s an honor to have her take on this opportunity alongside several new operations leaders with similarly prestigious hospitality backgrounds.”
Smith has held previous management positions with Kimpton Nine Zero Boston, Hilton and Hyatt. He now manages the overall operations of Main Street Hospitality hotels and restaurants, continuously optimizing hotel performance while staying true to the brand’s core values.
“This is an exciting time to be a part of Main Street,” he said. “I look forward to supporting Greta’s strategic and operational vision and empowering teams to elevate the brand’s commitment to authenticity.”
Darre brings extensive experience in human resource leadership having been director of talent across 11 states and notable hospitality names including The Carlyle, a Rosewood hotel; The Surrey, a Relais & Chateaux hotel; and the Auberge Resorts Collection.
“Hospitality plays a pivotal role in human connection,” she said. “Regardless of reason for traveling, people are forging memories in new places and the people they cross make a lasting impression. I look forward to creating professional opportunities for this growing portfolio and mixing my luxury lifestyle expertise with Main Street’s historic properties to create an environment people want to chose again and again whether for work or play.”
Eustis added, “Having someone in the people role, dedicated to driving the development and retention of the industry’s best talent is vital for Main Street Hospitality as it continues its growth trajectory at its current scale.”