CHICAGO—Hyatt Hotels Corporation has revealed that all 19 Hyatt resorts in Latin America and the Caribbean have arranged for complimentary on-property COVID-19 testing through May 31, 2021, for guests traveling to the U.S. This is valid for up to two registered guests per guestroom per stay at resorts in Mexico, Costa Rica, the Caribbean and South America.
In addition, Hyatt hotels in Mexico, Central America, the Caribbean and South America are extending a Travel Delay Rate to guests who cannot complete their travel due to test-related reasons, representing up to a 50% savings on standard rates (excluding Hyatt Ziva and Hyatt Zilara properties) and up to a 30% discount on F&B (excluding alcohol). These special offers serve as an extension of Hyatt’s Global Care & Cleanliness Commitment, which enhances operational practices at Hyatt hotels during the COVID-19 pandemic and beyond, with guest and colleague well-being as a top priority.
“Everything we do is grounded in listening and fueled by care,” said Mark Vondrasek, chief commercial officer, Hyatt. “Our new complimentary COVID-19 testing and Travel Delay Rate provide travelers with added confidence, peace of mind and convenience when staying at or considering travel to Hyatt properties in Latin America. We are leading with safety first and well-being always with creative, innovative solutions and look forward to expanding testing options to more Hyatt guests and hotels across the Americas and globally in the near future.”
Following the Centers for Disease Control and Prevention’s (CDC) expanded requirements for a negative COVID-19 test to all air passengers entering the U.S. within the three days before their flight to the U.S. departs, Hyatt offer complimentary rapid antigen or RT-PCT testing options (both approved testing per CDC guidelines), and minimum length of stay requirements vary by property. Guests may purchase additional on-property tests for a fee, which varies per property.
All Hyatt hotels will work with local health authorities and follow local guidelines to make arrangements for guests who may be required to self-isolate after their COVID-19 test, either by accommodating guests on property or a local quarantine center. Guidelines and services vary by destination.