Hotel Companies Team Up With Tech Firms

INTERNATIONAL REPORT—Across the globe, hoteliers in need of housekeeping software, revenue management, language solutions and other in-demand services are seeking out technology companies that can deliver. Here’s a look at recent partnerships:

ALICE Expands Partnership With Nordic Choice

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, revealed that after a year-and-a-half of collaboration, it has expanded its relationship with Nordic Choice Hotels to 130 hotels.

Nordic Choice Hotels has also designated ALICE as brand standard operations tool for four Nordic Choice brands—Comfort Hotel, Quality Hotel, Clarion Hotel, and Clarion Collection. Nordic Choice Hotels is the Nordic and Baltic region master franchisee of Choice Hotels International and is well-recognized for their innovation.

With 130 properties using ALICE, Nordic Choice Hotels will be the biggest enterprise user of ALICE’s new Housekeeping software: ALICE Housekeeping. Nordic Choice has strategically selected specific hotels to launch the software in first, so that these properties can develop best practices for using the software across Nordic Choice’s different brands.

All Quality Hotel, Clarion Hotel, and Clarion Collection hotel properties will be using both ALICE Suite and ALICE Housekeeping to unify guest and staff communication on a single platform, eliminating operations silos and allowing for actionable communication. The ALICE Suite is comprised of products for guest satisfaction and operational excellence: including Chat/SMS, and software for service delivery, maintenance, and concierge & guest services. 

InnSpire Leverages Zyxel’s Nebula Cloud Network Solution

InnSpire, a provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully implemented a highly customized cloud-based WiFi network infrastructure, along with its IPTV guestroom solution at the Tachi Palace Hotel & Casino in Lemoore, CA.

Leveraging the Zyxel Nebula Cloud Network Management system, InnSpire completed a complete overhaul of the property’s previous wired guest internet to provide the latest guestroom entertainment and WiFi platforms for the property, including interactive TVs with streaming and casting capabilities.

The Tachi Palace Hotel & Casino sought to upgrade its existing network infrastructure in response to guest complaints about poor WiFi connectivity and stability, which negatively impacted the guest experience, as well as the property’s online review scores. Leveraging the Zyxel Nebula Cloud Network Management System, InnSpire was selected to deliver a completely cloud managed, network topology with over 1,000 network devices and a robust HSIA gateway with a centralized PMS interface.

TransPerfect Selected by Radisson Hotel Group to Provide Language Services

TransPerfect, a provider of language and technology solutions for global business, has been selected by Radisson Hotel Group as its sole supplier to provide language services and translation management technology to support its expansion efforts in international markets.

With Radisson Hotel Group’s range of international properties, the opportunity for TransPerfect and Radisson was to develop a unified vision and brand identity while ensuring that each brand maintained its individual characteristics. Content requirements include marketing materials, legal documents, training and e-learning, as well as on-site interpretation for 33 languages in 2019. One of the most significant components of the effort is the localization of the company’s new website, which launched in 12 languages.

To manage the website localization process, Radisson is using TransPerfect’s GlobalLink Enterprise technology suite integrated directly with the company’s existing SDL-Tridion content management system. In addition, they have employed TransPerfect’s Brand Champion program and GlobalLink TransPort to facilitate submission, delivery, and review of all offline content. 

Main Street Hospitality Group Selects IDeaS for RMS

IDeaS Revenue Solutions will implement IDeaS G3 Revenue Management System (RMS) across Main Street Hospitality Group’s independent, New England-based hotel portfolio. In need of a robust, scientific solution, Main Street selected IDeaS to deliver a range of unrivaled features and benefits:

  • Intelligent, time-saving automation – IDeaS G3 RMS will automate tactical decisions for each property to enable its limited revenue management resources to focus on bigger-picture strategy.
  • Granular room-type pricing – With a multitude of unique, complex room types at its historic properties, each with its own demand patterns, Main Street will leverage G3 RMS to streamline and optimize its room-type rates.
  • Immediate group evaluation – IDeaS’ group evaluation tool will unite Main Street’s sales and revenue management functions and enable sales to quote group rates quicker and more effectively. 

VenueBook Launches in Denver

VenueBook, a provider of digital event booking, has launched the Denver market in partnership with Sage Hospitality and Sage Restaurant Group. Denver planners can now discover and book Sage’s hotel and restaurant properties and other high-end venues through VenueBook’s best in class booking platform.

VenueBook is a free booking tool for event planners to research event spaces with transparent pricing and real-time availability. VenueBook’s technology allows planners to communicate directly with event spaces, e-sign contracts and pay online in a secure digital platform.

VenueBook is an end-to-end event venue marketing, booking and management solution. Real-time availability and instant quotes power quick conversions on highly-qualified event leads from corporate event planners at companies like Uber, Google, JP Morgan, Deloitte, Dropbox, Citi, Oracle, Facebook, Pac-12 Networks, General Electric, Salesforce, Morgan Stanley, Cornell University, Comcast and Accenture.