Before the pandemic even began, hotels across the country were having major issues finding labor to fill positions. Then the pandemic hit, and the industry had to lay off or furlough half of its employees. With travel coming back, finding people to fill positions has become a problem.
The latest Hotel Business Hot Topics session, “Looking forward: Focusing on the Future of Labor,” with sponsor support from Hotel Effectiveness, explored how the industry is dealing with this problem.
Moderated by Chip Rogers, president/CEO, American Hotel & Lodging Association (AHLA), the group of industry panelists included Michael George, CEO, Crescent Hotel & Resorts; Del Ross, chief revenue officer, Hotel Effectiveness; Rob Dann, COO, Highgate Select; and David Martin, COO, Vision Hospitality Group.
