How do hoteliers manage expenses without compromising quality and still ensuring guest satisfaction? Hear from George Jordan, president, Oxford Hotels & Resorts; Ben Campbell, CEO, Hospitality America; Justin Jabara, president, Meyer Jabara Hotels; Barbara Purvis, president, Essex Hotel Management; Ravi Patel, president, Hawkeye Hotels; Ryan Alpert, EVP, sales. commercial strategy, GF Hotels & Resorts; Kerry Ranson, partner/president of operations, Raines; Jagdish Patel, VP, shared services, NewcrestImage; Brian Quinn, CDO, Sonesta International Hotels Corporation; Ben Haller, SVP, operations, Concord Hospitality; and Tom Varga, senior manager, business development, Mitsubishi Electric Trane HVAC US.
HB Roundtable: Balancing costs and quality of service [VIDEO]
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