HB Exclusive: Canary adds digital tipping to guest management solution

Canary Technologies, which is modernizing the hotel tech stack with its fully mobile web end-to-end guest management system and its digital authorizations solution, has expanded its capabilities with a new digital tipping product to help hoteliers retain employees during the current staffing crisis in the hospitality industry. Properties using Canary Digital Tipping can increase staff wages by $5 per hour, leading to significant decreases in employee churn, according to the company.

“Canary’s new digital tipping solution helps hotels weather the current staffing crisis that has rocked our industry,” said Canary Cofounder Harman Singh Narula. “We’ve received an overwhelming amount of requests from our customers and global brand partners for some kind of way to help incentivize employees to stay on board without directly increasing overhead costs, and we delivered.”

Canary Cofounder SJ Sawhney said, “Due to Canary’s PCI-level 1 compliance and integrations with all major property management systems, we were able to use our existing infrastructure to build a secure solution and help solve an industry-wide problem.”

The company’s latest innovation is designed for flexible deployment and can be integrated seamlessly with Canary’s guest management system or implemented as a standalone solution. Digital Tipping enables guests to provide tips to hotel employees (as individuals or whole departments) at any time during the guest journey from check-in to checkout. Hotel guests can also offer tips to staff by quickly scanning QR codes distributed around a property.

Canary Digital Tipping works with all currencies and enables hotel guests to quickly and easily offer tips to staff members without the need to carry cash or download an app to their mobile device. Tips are immediately available and can result in up to a five-times increase in the tips generated for team members, providing increased wages and a powerful retention mechanism.

The new product joins a comprehensive family of technology solutions that make up the hospitality industry’s first fully mobile web end-to-end guest management system, including contactless check-in, contactless checkout, dynamic upsells and guest messages, the company reports.