Four Seasons Offers Trip Planning in the Palm of Guests’ Hands

TORONTO—Four Seasons Hotels and Resorts is enabling guests to seamlessly plan their travel through an industry-first update to its Four Seasons App. Among the updates include a new trip planning itinerary feature and a complete app design refresh.

Every moment of a Four Seasons stay can now be seamlessly curated in one place from start to finish using the Four Seasons App, from ordering an in-room meal to requesting a morning newspaper, reserving a spa treatment, booking once-in-a-lifetime adventures, arranging transport or securing a hard-to-come-by dinner reservation—all while in contact with a concierge on-call. A new app layout also makes arranging activities (on-or-off-property) simple and intuitive, with scheduled items conveniently displayed on the in-app itinerary.

“We know from guest feedback that now, more than ever, the luxury traveler is looking for digital tools that can make their lives easier,” said Christian Clerc, president, Worldwide Hotel Operations. “This is why we are choosing to invest in thoughtful technology where it matters most to our guests, using an intuitive and relevant mobile-first approach.”

The app design refresh also includes increased integration with Four Seasons Chat. The company’s chat offering is available on nine platforms globally, including the Four Seasons App, and enables guests to communicate in real-time with property teams in 100-plus languages before, during and after their stay. Using Chat alongside trip planning means guests can connect with Four Seasons at any time, for any need while making travel arrangements. Instant translation and strong global response times makes travel planning simple with Four Seasons service at their fingertips.

Clerc continues, “Since 2018, our guests have exchanged more than 5.7 million messages using Four Seasons Chat, 1.3 million of which were sent via the Four Seasons App. This is why we’ve made it a priority to constantly evolve our digital service offering at Four Seasons and further integrate digital solutions that drive personalization to set us apart and ultimately enhance the guest experience.”

Four Seasons trip planning is currently available at Four Seasons properties worldwide.