Enseo has promoted Sarah Jones to VP, commercial strategy & customer excellence. In this expanded role, she will direct a new customer success team.
In her almost five years at Enseo, Jones has held leadership roles in business, development, operations and client success.
“Sarah Jones has been instrumental in elevating our customer and brand relationships,” said David Goldstone, president, hospitality, Enseo. “This team will complement our leading support group, staffed entirely by Enseo employees, who combine deep technical expertise with a customer-first mindset. Sarah’s focus on excellence ensures lasting success for our customers and their guests, making her the ideal leader for this role.”
Enseo’s customer success team plays a pivotal role in ensuring long-term satisfaction, improved revenue and operational efficiency for its hotel partners, according to the company. Through proactive engagement, regular business reviews and continuous training, the team provides the tools and insights hotels need to maximize their in-room technology investments.
“In today’s complex operating environment, hotel leaders need confidence in their teams, technology and partners,” said Brian Gurley, CEO, Enseo. “Offering industry-leading support is core to what we believe at Enseo, which is why we have invested so much into growing our customer success team. We have the technology and people necessary to offer in-depth service in the era of hands-off technology, which is the essence of a true partnership.”
Jones said, “I am excited and honored to expand my responsibilities at Enseo as the company continues to deliver unforgettable customer experiences by providing proactive, personalized support. Through collaboration, data-driven insights and a passion for hospitality, hotels build lasting partnerships that transform challenges into opportunities for success. Hoteliers are in the midst of a transformative moment as guestroom technology evolves, and traveler preferences are redefined. I look forward to working closely with our team and hotel partners to drive success at the highest levels.”
