Duetto Welcomes Back RLH Corporation

SAN FRANCISCO—RLH Corporation (RLHC) has re-engaged with Duetto, hospitality’s software as a service provider of revenue strategy solutions, to roll out real-time revenue optimization across its portfolio. 

RLHC has started the redeployment of Duetto’s pricing application, GameChanger, and its reporting and forecasting tool, ScoreBoard, across its owned and leased hotels.

Duetto’s GameChanger offers hoteliers a revenue strategy solution with controlled automation, enabling hoteliers to work with efficiency and control, while the system’s AutoPilot optimizes rates based on pre-set revenue strategy parameters. Its ScoreBoard business intelligence tool enables revenue teams to build forecasts and budgets in minutes, based on real-time data sets, including competitor data; web shopping regrets and denials; booking and reservation data; reviews; and social media comments.

The executive team at RLHC was looking for a revenue solution that could help it be more agile and efficient in these challenging times. Duetto’s Open Pricing methodology supports flexible and responsive promotional strategies based on demand and segment, and its real-time two-way data flow with Oracle’s Opera PMS means that the revenue team at RLHC can optimize demand as many times a day as needed.

Usability was also a key factor in the decision to return to Duetto for RLHC’s owned and leased portfolio. “Duetto’s easy-to-use interface is a huge benefit for our hotels and revenue management teams,” said Mike Penington, VP of revenue strategy for RLHC. “Duetto is quick to deploy with immediate benefits. Hotel management can produce rate recommendations and pace reporting seamlessly and easily. What’s more, the intuitive room type min and max features allow for truly accurate room type pricing.”

“At Duetto, we pride ourselves on having an industry-leading customer retention rate, a testament to the innovation and useability of our revenue solutions, and the dedication of our customer success team,” said David Woolenberg, CEO, Duetto. “The return of RLH Corporation is a huge endorsement in both our product and our people. We are very excited to be working with the RLH Corporation team once again.”

RLHC first adopted Duetto in 2014 until the end of 2018, which was a period of rapid growth for the company. A change in leadership then saw them experimenting with new pricing tools before deciding to re-engage Duetto’s Revenue Strategy Platform for a holistic revenue solution for its owned and leased hotels.