RMS has introduced RMS Pay in the U.S. and Canada. Fully integrated into the RMS property management system (PMS), RMS Pay allows North American operators to automate the entire payment journey from pre-arrival to checkout. The platform is designed to work across all types of hospitality businesses, from boutique hotels and campgrounds to RV parks and multi-property enterprises, replacing spreadsheets, third-party gateways and manual processes with a cloud-based platform.
Already in use across Australia and Europe, RMS Pay has delivered measurable results for hospitality operators, particularly in improving payment security and reducing risk, according to the company. More than half of RMS Pay customers have reported a reduction in no-shows or chargebacks due to preauthorization features, and 98.3% experience fewer than one chargeback per month. These tools help operators mitigate fraud, improve financial accuracy and protect revenue.
RMS Pay supports leaner operations by automating essential financial processes such as payment requests, receipts, reconciliation and reporting. Features like automated payment schedules and Pay by Link, which allows operators to send secure, trackable payment links via SMS or email, help reduce no-shows and improve cash flow predictability, while giving guests a secure and convenient payment experience.
Adam Seskis, CEO, RMS, said, “RMS Pay solves one of the most persistent challenges in hospitality: fragmented payment systems that waste time and undercut profitability. Accommodation providers are underserved when it comes to fully integrated payments tailored to hospitality, particularly for independent owner-operators who often face limited options. By embedding payments into our platform, operators can streamline day-to-day tasks, improve cash flow and provide guests with a frictionless payment experience.”
To support the continued expansion of its payments offering, RMS has appointed James MacRae as head of payments. MacRae previously held leadership roles at Visa, Sportsbet and ANZ, where he specialized in payment enablement, automation and fintech innovation. He will be instrumental in strengthening RMS’ end-to-end payment capabilities, from RMS Pay to broader payment integrations.
