J.D. Power: Despite ubiquity, travel apps and websites deliver substandard user experience
Hotel apps perform best among digital travel tools
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J.D. Power: Most Travelers Satisfied with Industry Response to COVID-19
NATIONAL REPORT—As travelers and travel suppliers struggle to make sense of what impact the coronavirus crisis is having on their personal and professional lives,
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J.D. Power: Travel Industry Apps and Websites Lag Behind Other Industries
COSTA MESA, CA—When it comes to customer satisfaction, many of the travel apps and websites created by legacy hotel, airline and rental car brands
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