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KPMG Measures How Hotels Create Unique Guest Experiences

MONTVALE, NJ—KPMG’s research from its report, “Tomorrow’s experience, today,” finds that the leading firms in each country have made progress in how they make
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Study: Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Stay

NEW YORK—Hotel operations platform ALICE released research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62%) with complaints said
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Adopt a Spirit of Hospitality for Long-Term Success

NATIONAL REPORT—At a young age, Larry Stuart grew to love the hospitality industry. He was shaped by experiences on the road—his father was an
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How Tech Affects Luxury Hotel Industry Growth

MARKHAM, ONTARIO—Book4Time is a global provider of cloud-based all-in-one management solutions for hotel, spa and wellness businesses in more than 70 countries. Its platform
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Marriott Launches Customer Recognition Platform, Providing Personalization

SAN FRANCISCO—Marriott International Inc. and Salesforce have rolled out the hotel brand’s new customer recognition platform. The platform enables Marriott to conduct one continuous
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