Cambria Hotels, part of Choice Hotels International, conducted a nationwide survey to explore the wants and needs of today’s modern business traveler. The survey, done in collaboration with survey platform Pollfish, uncovered a number of findings about travelers’ inclinations.
70+% believe the nightcap has evolved
Business travelers have recalibrated their definition of the nightcap to include health-and-wellness or spa products that help them celebrate a day well-spent
Nearly 50% of business travelers are drinking less alcohol than they used to when traveling
for business
Travelers still value a nighttime ritual with nearly 85% agreeing they would like to enjoy a “modern nightcap” during their stay at the end of the day
65+% of business travelers surveyed prefer to end the day by winding down in their hotel room
More than 9 out of 10 travelers’ nighttime rituals change if they’re traveling for business, as opposed to when they’re home
65% of business travelers indulge more on
work trips
More men than women believe the traditional nightcap is outdated
A relaxing bath or shower was business travelers’ most preferred modern nightcap
When asked to identify technology that has the most potential in the near future, 79% of respondents named voice-enabled technology as the top choice
62% of hoteliers named voice technology a transformative technology that makes an impact
50% of data leaders will prioritize augmenting service with AI and voice-enabled devices
according to the 2019 Lodging Technology Study, produced in partnership with the UNLV Harrah College of Hospitality
A report conducted by the University of West Florida and AppRiver across more than 1,000 respondents showed:
28% of hospitality sector respondents believe their business is vulnerable to imminent threats of cybersecurity attacks, compared to 62% of respondents in the technology industry and 47%
in the financial sector
AND
50% of hospitality respondents believe a successful cyberattack would cast short- and long-term business losses, compared to 72% in the financial and healthcare sectors and 71% in
the technology sector