IDeaS, a SAS company, has implemented new enhancements to its learning journey. This effort includes live chat support, monthly live learning events, quarterly panels and on-demand tailored virtual training sessions.
“Providing a best-in-class client experience is one of the key drivers for our global teams,” said Sanjay Nagalia, cofounder/COO, IDeaS. “Effective implementation, training and system adoption are crucial for our clients’ day-to-day work and ensuring they gain the most ROI from our solutions. To do so requires an ongoing learning journey. IDeaS is committed to listening to our clients, implementing the enhancements they need to be successful and being a part of their journey today and tomorrow.”
To ensure clients continue to get the help they need promptly, IDeaS now offers live chat support led by a skilled team of IDeaS’ Client Success professionals.
The company has also committed to an expanded training approach. Among the planned enhancements are continual learning pathways tailored to specific client roles like revenue manager, sales manager or general manager. These on-demand activities help build organization-wide knowledge of system capabilities and internal alignment with revenue management culture. As the hospitality sector continues to deal with high staff turnover, these education opportunities will help clients quickly bring new staff members up to speed, according to the company. Additionally, work is underway to revamp the system help content to ensure it is practical and easy to use.
IDeaS has also developed a calendar of live learning events. Community Connection sessions are monthly forums where users can explore what’s new and discuss how to make the most of their systems with IDeaS and other users. Monthly Focus sessions provide interactive webinars covering practical, sought-after topics related to system management and more, and the quarterly Panel Discussions will offer a look into strategy with industry and system experts.
“Client success is our success, and these enhancements to our support and training showcase our commitment to this shared goal,” said Coral Brevig, director, learning and development, IDeaS. “Whether working with newcomers or well-established clients, I’m excited about our efforts to keep users engaged and confident across their journey with IDeaS solutions.”
