J.D. Power: Guest satisfaction declines as travel volume, room rates rise
Top-ranked brands revealed
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Partner news
This week’s Partner News is highlighted by Driftwood Capital’s Carlos J. Rodriguez receiving the 2020 Hilton Lifetime Achievement Award, as well as Drury and
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J.D. Power rankings: Hotel staff key to high guest satisfaction score
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily
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J.D. Power Survey: Cleanliness, Communication Drive Guest Satisfaction
TROY, MI—The J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) Study found that meeting guest expectations for cleanliness and proactively communicating with
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What’s in the Works Down South?
NATIONAL REPORT—Hotel projects are underway in Florida, Louisiana and Texas. Tourist destinations, resort areas and historic districts are all seeing some developments: Drury Hotels
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J.D. Power: Quality of Sleep is Big Opportunity for North American Hotels
COSTA MESA, CA—If hotels really want to build loyalty and delight their customers with stand-out lodging experiences, they need to focus on the bed.
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