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Survey: 84% of business travelers expect to attend events in next six months

U.S. Travel Association, Tourism Economics and J.D. Power create quarterly tracker to monitor business travel conditions
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J.D. Power: F&B, amenities key to top performance in management

Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to these changes as evidenced
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J.D. Power rankings: Hotel staff key to high guest satisfaction score

Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily
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J.D. Power: Frontline Staff Key to Top Performance in Management

TROY, MI—Even in the age of digitally enabled, contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management
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J.D. Power Survey: Cleanliness, Communication Drive Guest Satisfaction

TROY, MI—The J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) Study found that meeting guest expectations for cleanliness and proactively communicating with
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J.D. Power: Most Travelers Satisfied with Industry Response to COVID-19

NATIONAL REPORT—As travelers and travel suppliers struggle to make sense of what impact the coronavirus crisis is having on their personal and professional lives,
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