J.D. Power: Davidson, Dimension tie for tops in management
Investments in staffing, maintenance and renovations reflected in overall guest satisfaction
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J.D. Power: Hotel hiring spree pays dividends in customer satisfaction
Category brand leaders revealed
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J.D. Power: Guest satisfaction declines as travel volume, room rates rise
Top-ranked brands revealed
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Survey: 84% of business travelers expect to attend events in next six months
U.S. Travel Association, Tourism Economics and J.D. Power create quarterly tracker to monitor business travel conditions
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J.D. Power: F&B, amenities key to top performance in management
Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to these changes as evidenced
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J.D. Power rankings: Hotel staff key to high guest satisfaction score
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily
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