Actabl, provider of a comprehensive suite of technology solutions designed to address the full spectrum of hotel business needs, has revealed the adoption of its ALICE and Transcendent solutions by Sonesta International Hotels Corporation.
Sonesta is partnering with Actabl to ensure enhanced operational efficiency, heightened guest service quality and substantial cost savings for each of its 200+ U.S.-managed properties representing more than 40,000 rooms, according to Actabl.
Having experienced a 350% increase in growth since 2020, Sonesta identified Actabl as the industry’s most capable provider for implementing a unified operational environment across its brand portfolio that eliminates potential inefficiencies and needless expense, the company reports. For backend hotel management needs, each of the company’s managed properties can now leverage Transcendent by Actabl’s engineering and enterprise asset management technology to streamline both asset and document management processes. Using the solution, hoteliers gain instant and organized access to asset maintenance history, contracts, warranty information and more from one centralized and continuously updated location.
Sonesta’s managed properties are also using Transcendent by Actabl’s CapEx planning module, a dashboard offering real-time insight into all capital expenditures. Via the dashboard, hotel leadership and staff can anticipate, forecast and ensure the timely processing of both budgeted and unbudgeted expenditures up to 10 years in advance.
“To continue building on our company’s growth, we sought out an innovative technology company that provides best-in-class hospitality tools across the full scope of our hotel business operations,” said Len Wolin, SVP, hotel operations, Sonesta. “Actabl, with its wide-reaching range of operations technology solutions, is an ideal fit for the needs of our expanding organization and for our on-the-ground teams. Actabl is a partner focused on growth and innovation. Partnering with Actabl enables traditionally siloed departments to work together seamlessly to become more efficient, reduce unnecessary costs, and ensure that each of our properties deliver only the highest quality experiences.”
By adopting the full suite of ALICE by Actabl operations solutions, Sonesta is able to implement an integrated, yet simplified hotel services management process that is proven to boost guest satisfaction rates while streamlining staff workloads and maximizing productivity, according to the company. ALICE by Actabl modules made available to Sonesta properties:
- Housekeeping: A mobile-enabled housekeeping assignment platform leveraging PMS integration to keep staff up-to-date on which tasks have been completed and which still require employee attention.
- Service delivery: Eliminating operational silos and ensuring that guest requests are instantly transmitted to the appropriate department for timely completion.
- Guest services: Empowering hotel staff with the ability to exceed guest expectations by swiftly resolving reported complaints, providing guest package tracking services and offering the opportunity to create personalized itineraries for each and every guest.
- Guest messaging: Offering multiple options for contactless real-time messages, including individualized, group and property-wide communications.
“Hotels are seeing a historic rise in labor and supply chain costs alongside rising guest expectations. Investing in a unified operations platform is one of the most powerful strategies in today’s climate,” said Jason Luo, chief revenue officer, Actabl. “We are honored that Sonesta International Hotels recognizes the enhanced value that Actabl offers in serving as a single source for the latest advances in integrated hotel technology. Our innovative solutions will ensure that Sonesta’s hotel teams can work seamlessly together in delivering an unforgettable guest stay experience, while sidestepping understaffing issues and minimizing costs that stand in the way of maintaining sustainable company growth.”