Amelia, an enterprise AI agent software company, and Resorts World Las Vegas have partnered to enhance the resort’s digital concierge, RED, with generative AI capabilities in the near future via the Amelia Answers platform.
As part of its overall strategy, the resort wanted to integrate an AI agent into its architecture from day one. In 2020, Amelia partnered with Resorts World Las Vegas to build and deploy RED, the resort’s digital concierge powered by Amelia’s conversational AI platform.
Having recognized the power of Large Language Models (LLMs), as well as their potential risks, the team at Resorts World Las Vegas chose to expand its partnership with Amelia to take advantage of the benefits of LLMs while remaining within Amelia’s secure, trusted and scalable platform.
“At the core of every decision we make at Resorts World Las Vegas is our unwavering commitment to creating extraordinary experiences for our guests,” said Shannon McCallum, VP, hotel operations, Resorts World Las Vegas. “So, when LLMs and generative AI burst into the mainstream last year, we knew that if we wanted to leverage this technology, we needed our deployment to be reliable and add value to our guest experience. By building upon our existing partnership with Amelia, we will be able to quickly leverage LLMs to enhance the capabilities of RED and elevate the experience for our guests
Lanham Napier, president/chairman, Amelia, added, “It has been an honor to partner with Resorts World Las Vegas over the past four years and counting. The team continues to be at the helm of AI in the hospitality industry and we are thrilled to be a part of their journey. As we mark 10-plus years since the launch of our conversational AI platform, partnerships like the one we have with Resorts World Las Vegas remind us of why we do what we do—it is a joy to help forward-thinking enterprises bring the latest AI capabilities to their business to improve the human experience, both for customers and employees.”