Whether it’s celebrating an anniversary, receiving an award, earning a certification, debuting a new product or expanding the business, hotel companies and vendors achieve new milestones on a daily basis. Here’s a look at recent accomplishments:
dormakaba Americas Launches Customer Discovery Center
A global provider of access control solutions, dormakaba has launched a Customer Discovery Center at its Americas headquarters in Indianapolis.
The company has designed an interactive space that engages guests in hands-on, technology-driven collaborative activities. Although limited to virtual visits and extremely small gatherings at this time due to the pandemic, dormakaba expects to host customer visitors annually through a range of tours, training and interactive experiences. The Customer Discovery Center will host visitors by scheduled appointment only.
Customers can discover and interact with dormakaba’s innovations; meet with its product and technical experts; provide ideas and insights to the company’s leadership team; enjoy an enhanced experience via a mixed reality tour; hear real-life experiences from dormakaba customers; and see where and how dormakaba products are used and trusted.
Red Roof’s Staci Olney Honored by HSMAI
The HSMAI Americas board of directors has selected Staci Olney, Red Roof’s VP of national sales, as one of the Top 25 Most Extraordinary Minds in Sales, Marketing and Revenue Optimization. It is an honor given to leaders of the hospitality, travel and tourism industries for measured accomplishments during the past year. The list gives distinction to outstanding leaders and performers who are admired by their colleagues and the industry.
As the coronavirus pandemic unfolded, Olney led the Red Roof sales team while also leading the Red Roof Sales COVID-19 Task Force. With intimate connections to the first responder community (her husband is a firefighter, she has nurses in her family), she was instrumental in spearheading Red Roof’s Room in Your Heart Opening Doors to First Responders campaign. Her personal knowledge of the unique challenges COVID-19 presented to first responders helped Red Roof craft its support program for these frontline heroes and take quick action, according to the company.
With more than 20 years of industry experience including 13 years with Red Roof. Olney leads the national sales team, responsible for helping Red Roof achieve its annual revenue goals. With her primary focus on revenue, her responsibilities include strategic planning of all vertical markets such as B2B, government, international and group segments; engagement with the franchise community; developing and executing sales training for franchise properties; and maintaining relationships with top customers.
Tolani Named One of Yahoo Finance’s Top Entrepreneurs of 2020
Sunil “Sunny” Tolani, CEO of Prince Organization, which runs a number of hotels throughout the Americas, has been named one of Yahoo Finance’s Top 10 Entrepreneurs of 2020, joining notable figures such as Tesla CEO Elon Musk and Spanx CEO Sarah Blakely. He was honored in part for his efforts in various humanitarian works that act against sexual harassment, domestic violence, wage inequality for women and LGBTQ+ discrimination, according to Yahoo Finance.
“I believe in doing the right thing, the best thing in my capacity that allows me to overcome self-limiting beliefs, establish positive habits and find my ‘why,’” Tolani told Hotel Business. “The key is elevating yourself beyond the edge of your current abilities. Challenge yourself and the result will inspire others to rise along with you. It’s time to break free of your limits.”
The noted humanitarian added, “I believe we all have a responsibility to each other, to give one another the inspiration and support we need to be our best. This honor will further motivate me to grow and push me to be my best self. By making small, intentional changes, we have the power to create lasting impact, not only in our own life, but also to inspire those around us to do the same.”
El Palace Barcelona Selects Infor
The five-star El Palace Barcelona hotel has chosen Infor Hospitality Management System (HMS) and Infor Sales and Catering (SCS) to help provide a premium customer experience. Implemented by Infor in collaboration with Infor partner Sulcus, the software will help create an integrated, standardized platform for the property.
Part of the Leading Hotels of the World group, the 120-room El Palace Barcelona will use the Infor software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in Spain, according to the tech company.
Following a thorough review of the market, Infor HMS and Infor SCS were chosen based on keen, industry-specific functionality, ease of use and integration, references from other leading luxury hotel brands and a commercial flexibility that beat competing pitches, the company reports.
Louvre Hotels Group Chooses Sabre’s Hospitality Solutions
Sabre Corporation has formed a strategic long-term technology partnership with Louvre Hotels Group, which counts almost 1,600 hotels across 54 countries and is a subsidiary of Jin Jiang International.
With this new agreement, Louvre Hotels Group will benefit from SynXis Central Reservations and its reach with connections to almost 900,000 travel agents and nearly 700 online channels across the globe, including hundreds of online travel agencies (OTAs) and metasearch engines. Louvre Hotels Group will be able to pursue its plans to expand its hotel portfolio footprint and global distribution reach while benefiting from improved operational efficiencies.
SynXis Central Reservation provides an extensive suite of capabilities that enables hoteliers to achieve deep engagement with their guests. SynXis Booking Engine offers a full suite of digital services to increase consumer engagement and conversion. SynXis Intelligent Retailing allows hoteliers to rapidly create new products, services, merchandise and experiences, and effectively retail them through all channels by tailoring offers to the guest using artificial intelligence. Channel Connect further simplifies and automates distribution, maximizing exposure to local, regional and global markets while SynXis Voice Agent offers advanced tools to deliver a personalized experience through guest recognition.