Partner news

This week’s Partner News is highlighted by Hilton Americas-Houston receiving the 2021 Hilton Hotels & Resorts Award of Excellence; NewcrestImage being honored with the Partnership Circle Award by Marriott International; Hyatt expanding its collaboration with Knowland; and more.

Hilton Americas-Houston receives 2021 Hilton Hotels & Resorts brand award
Hilton Americas-Houston has received the 2021 Hilton Hotels & Resorts Award of Excellence, and is the only Hilton property in the Americas to have earned this distinction for 10 consecutive years. The annual award is bestowed on hotels that embody excellence by providing superior guest service through authentic Hilton hospitality.

“This award is a testament to our team members’ dedication to providing our guests with unmatched hospitality and service,” said Jacques D’Rovencourt, GM, Hilton Americas-Houston. “The last two years have presented unprecedented challenges to our entire hospitality family. To that end, we are so proud of the tireless work and commitment our team exhibits every day.”

Connected to the George R. Brown Convention Center, Hilton Americas-Houston contains the city’s largest number of guestrooms, ballrooms and hotel meeting space, as well as the most technologically advanced services, including the bandwidth to manage large, intricate productions, according to the property. Located between Toyota Center and Minute Maid Park, and Discovery Green, the hotel has 1,207 guestrooms, 91,500 sq. ft. of flexible meeting space, restaurants, lobby bars, Starbucks and a full-service spa and health club.

Marriott salutes NewcrestImage with Partnership Circle Award
Dallas-based NewcrestImage has been recognized by Marriott International with the Partnership Circle Award, which is the highest honor that Marriott presents for hospitality excellence.

The award salutes NewcrestImage for meeting a series of stringent performance thresholds and core values that were created by founder J. Willard Marriott Sr., notably by forming a strong mutual long-term commitment; by creating a well-managed and engaged workforce; and by providing superior customer service to guests, according to the company.

“We are honored and humbled by this very special recognition from Marriott,” said Mehul Patel, managing partner/CEO, NewcrestImage, which has owned and operated 30 Marriott branded hotels since its founding in February 2013. “We very much thank Marriott, and we also give powerful thanks to all our team members whose style and spirit are responsible for this win—including our corporate staff and certainly the people on the front lines at our properties, from general managers to housekeepers. Everyone at NewcrestImage rightfully and proudly shares the spotlight.”

Hyatt expands collaboration with Knowland
Knowland, one of the world’s leading providers of data insight within the hospitality meetings and events industry, has revealed that Hyatt has expanded its relationship with the company to deliver value across its portfolio. Hyatt is the first global hotel brand to offer its managed and franchised hotels access to the Knowland database through a holistic, portfolio-driven program.

This opportunity allows Hyatt to use revenue-generating business tools that provide intelligence within meetings and events booked in its current markets as well as feeder markets. The expanded Knowland relationship standardizes program terms preapproved for all Hyatt-branded hotels, including franchise operators.

“At Hyatt, it’s important to be nimble in our commitment to providing technology for all of our hotels,” said Steve Enselein, SVP/events, Hyatt. “Access to Knowland data allows our hotel sales teams to generate topline revenue that can maximize profit through group sales, creating value across our portfolio for hotel owners and operators.”

Jeff Bzdawka, CEO, Knowland, said, “Knowland is committed to providing our customers with the ongoing expansion of actionable insights and increasing both the depth and breadth of our meeting and events data. We are excited to work with Hyatt to continue creating value within its entire portfolio, said his in turn allows sales teams to keep a finger on the pulse of what is happening in today’s competitive landscape.”

myDigitalOffice acquires Datavision
myDigitalOffice (MDO), hotel performance management platform provider, has acquired Datavision Technologies, a provider of hotel data analytics and business intelligence for luxury resorts.

Datavision’s hospitality BI platform provides a 360-degree view into any hotel operation, enabling customers to create bespoke reports and dashboards that contain powerful insights that elevate operations and customer service levels to new heights. Datavision’s tools, now combined with MDO’s growing data lake, position customers to have access to a state-of-the-art data & reporting platform.

“We’re thrilled to welcome Datavision into the MDO family and couldn’t be more excited for our amazing customers, like Mandarin Oriental Hotel Group, and for our industry as a whole,” said Ali Moloo, founder/CEO, MDO. “Together, we are the global category leader for holistic hotel performance management.”

Datavision and myDigitalOffice customers will now benefit from the combined experience and strength of a globally dispersed team of more than 250 people providing 24x7x365 support and offering more than 250 hotel system integrations.

The Don CeSar selects Optii Solutions
The Don CeSar in St. Pete Beach, FL, has selected Optii as its housekeeping management solution.

The property has adopted the platform to streamline and boost the efficiency of its housekeeping operations. The Don CeSar will be Optii’s second customer managed under Davidson Hospitality Group.

Optii Housekeeping is a data-driven platform that optimizes labor and cleaning sequences for greater efficiency and faster turnaround times. It employs predictive, intelligent AI to optimize room attendant routes in real-time, and centralizes operations for full visibility and improved team performance.

Katherine Grass, CEO, Optii Solutions, said, “We take great pride in helping resorts to create efficiencies and streamline their operations. The hotels we are working with have seen significant benefits to automating and digitizing their operations, gaining greater cost savings, efficiencies and transparency. We look forward to continuing our relationship with The Don CeSar to help it meet its housekeeping goals.”