Maestro PMS integrates with Tripleseat

Maestro PMS has formed an integration partnership with web-based sales and event management platform Tripleseat. The technology providers are streamlining event data and pulling group room block information—including room types, rates and allocations—from the Tripleseat sales-and-catering system and pushing it into Maestro PMS. This automated process ensures that clean data is available to sales-and-catering teams in real-time.

“The Maestro/Tripleseat integration partnership was formed at the request of our mutual customers,” said Warren Dehan, president, Maestro. “Together, we are enabling group sales and catering teams to book, manage and plan guestroom blocks and share that information with Maestro PMS for fast and accurate booking and billing. Not only does Tripleseat push the name of room block details, but it enables operators to better forecast inventory and revenue. There are a lot of moving pieces when it comes to event management. Tripleseat and Maestro PMS are streamlining communication to prevent operational disasters like overbooking from ever happening.”

Features of the Maestro PMS and Tripleseat integration include:

  • Room inventory is sent from Maestro PMS to Tripleseat once a day for the next 365 days.
  • Once the guestroom block is created in Tripleseat, the room block details will go into Maestro in real time and create the group in Maestro. In addition to rates and room types, information sent to the PMS will include the block release date; booking name; room block name; account and contact; and booking notes.
  • When a room is picked up in Maestro, it will update the pickup count in Tripleseat and on the hotel, resort or conference center’s guest portal. Occupancy will be reflected in pickup counts. Pickup updates occur in real-time.

“Hotel management is a complex business,” said Jonathan Morse, CEO, Tripleseat. “We are thrilled to partner with Maestro PMS, streamlining group booking and events management and reducing the room for error by teams working in silos. Our mutual clients requested this integration, and we are always happy to help make their job easier.”

Dehan added, “Together, we are working toward increasing sales and positive online reviews without increasing a hotel’s workload. The Global Meetings and Events Forecast shows in-person meetings are roaring back in 2023 and have already surpassed 2019 levels across North America. While attendees want to see each other in person after suffering from virtual fatigue, the costs to support these guests continue to rise due to higher labor, food and other fixed costs, not to mention the impact of inflation. We as hotel technologists must continue to work together to create ways to offset workload for staff, streamline operations and, ultimately, exceed the expectations of guests.”