In this Hot Topics session, “Optimal Profitability: Balancing Labor & Guest Experience,” in partnership with Unifocus, moderator Glenn Haussman, founder/host, No Vacancy Live podcast, and industry leaders Moneesh Arora, CEO, Unifocus; Ben Campbell, president/CEO, Hospitality America; Jason Kreul, COO, First Hospitality; and Ben Perelmuter, president/COO, TPG Hotels & Resorts, discuss how hoteliers can strike a sustainable balance between labor costs, employee satisfaction and the guest experience.